User Agreement: www.hikinjo.com
HiKinjo operates as an online platform allowing users to connect through the HiKinjo Platform with other Users who provide Services.
1. SCOPE OF HIKINJO SERVICES
(a) comply with this Agreement (including all Policies) and all applicable laws and regulations;
(b) only post accurate information on the HiKinjo Platform.
(c) ensure that You are aware of any laws that apply to You as a Provider or Consumer, or in relation to using the HiKinjo Platform.
(a) be false, inaccurate, misleading or deceptive;
(b) be fraudulent or involve the sale of counterfeit or stolen items;
(c) infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or intellectual property rights, rights of publicity, confidentiality or privacy;
(d) violate any applicable law, statute, ordinance or regulation (including, but not limited to, those governing export and import control, consumer protection, unfair competition, criminal law, antidiscrimination and trade practices/fair trading laws);
(e) be defamatory, libellous, threatening or harassing;
(f) be obscene or contain any material that, in HiKinjo’s sole and absolute discretion, is in any way inappropriate or unlawful, including, but not limited to obscene, inappropriate or unlawful images; or
(g) contain any malicious code, data or set of instructions that intentionally or unintentionally cause harm or subverts the intended function of any HiKinjo’s Platform, including, but not limited to viruses, trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, modify, delete, detrimentally interfere with, surreptitiously intercept, access without authority or expropriate any system, data or Personal Information.
(a) the Poster and the Provider mutually agree to cancel the Task Contract; or
(b) following reasonable but unsuccessful attempts by a Poster to contact a Provider to perform the Task Contract, the Task Contract is cancelled by the Poster; or
(c) the Provider cancels the Task Contract; or
(d) a Task Contract is cancelled in accordance with clause 3.14 as a result of the Tasker’s (Provider) actions or breach.
(a) the Poster cancels the Task Contract (other than in accordance with clause 5.5(b); or
(b) a Task Contract is cancelled in accordance with clause 3.14 as a result of the Poster’s actions or breach.
(a) can be used by the credited User to pay for any new Services via the HiKinjo Platform;
(b) are not refundable or redeemable for cash;
(c) cannot be replaced, exchanged, reloaded or transferred to another card or account;
(d) are valid for a maximum of 12 months from the date on which that particular Stored Value is applied to a User's account, the date of issue or purchase or any expiry date applied by HiKinjo (conditional upon any contrary specific jurisdictional legislative requirements);
(e) if the Stored Value is acquired other than under this Agreement, it may also be conditional on compliance with additional, or different, terms and conditions, as specified in relation to Stored Value, such as a restriction on when the Stored Value is redeemable (for example only for a User's first Task Contract), specify a minimum Services value, or specify a maximum credit or discount value; and
(f) must not be reproduced, copied, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the credited User, or stored in a data retrieval system, without HiKinjo’s prior written permission.
(a) The tasker/local trader must provide Business Services to the Business Partner in accordance with the Task Contract and any applicable Business Partner Contract; and
(b) the terms of the Business Partner Contract will prevail to the extent of any inconsistency.
(a) if sent by email, 24 hours after the email is sent unless the User is notified that the email address is invalid or the email is undeliverable, and
(b) if sent by pre-paid post, three-five Business Days after the date of posting, or on the seventh Business Day after the date of posting if sent to or posted from outside the jurisdiction in which you have your HiKinjo Platform account.
18.1 Any losses, damages, costs or expenses shall be indemnified to HiKinjo which are awarded against or incurred by HiKinjo because of any claim or threatened claim (including any claim or threatened claim by a third party) arising out of or related to:
(a) any breach of these terms and conditions of use or applicable law;
(b) misuse of the App and/or the Services;
(c) any messages or other content posted on or transmitted via the App;
(d) infringement of intellectual property rights;
(e)failure to provide accurate, up-to-date information;
(f) interactions with other users of the App.
Rights in Certain Countries. In the European Economic Area and certain countries, users have the right to access, edit, update, restrict processing and/ or delete the personal data that we hold about you or to receive a copy of it in a portable format by contacting us here. Where we process your personal data with your consent, you may withdraw it at any time. You also have a right to object to processing based on legitimate interests. These rights may be limited in some circumstances, for example, if:
We need to prevent information in our systems from being accidentally or maliciously destroyed. This means that, where you delete information from the Services, residual copies of that information on our active servers, as well as any corresponding information on our backup systems, may not be immediately deleted.
If you have concerns about how we handle your personal data or require further information, please email HiKinjo using the contact form provided on the Services.
Location Information. You can prevent your device from sharing precise location information at any time through your device’s operating system settings.
Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
We retain your personal data for as long as is necessary with regard to the purposes for which it was collected or lawfully further processed, or for as long as may be necessary in light of our legal obligations or in order to allow us to pursue, defend or exercise legal claims.
24.1. Capacity and age: By placing an Order through the Website, you warrant that:
24.2. You acknowledge and agree that if you have a particular food allergy or intolerance, you will contact the Provider directly to verify that the food is appropriate for you, prior to ordering directly with them. . If the food provided does not meet the specifications, HiKinjo will not bear any responsibility.
24.3 If you are delivering food orders, all food must be delivered to consumers in a way that ensures that it does not become unsafe or unfit to eat.
24.4 If you use a domestic vehicle (or a non-food industry business vehicle) to transport your food orders, there are particular that should be met.
24.5 Make sure to read the UK Food Regulations if you run or plan to run a business from home https://tinyurl.com/3n63c5sw.
24.6 Alcohol/smoking-related tasks regarding the supply or sale of alcohol/ cigarettes/ or any form of electronic cigarettes are strictly prohibited on HiKinjo. You should not make an offer on tasks that request for any alcoholic beverage to be sold or delivered to the Poster from any location. This includes such tasks that ask for delivery of online purchased alcohol/cigarettes, purchases from liquor stores on someone’s behalf or purchase of alcohol/cigarettes outside of stores.
MODEL TASK CONTRACT
A Task Contract is created in accordance with the HiKinjo Agreement. Unless otherwise agreed, the Poster and the provider enter into a Task Contract on the following terms:
1.1 The Task Contract is created when the Poster accepts the Provider’s Offer on a Posted Task to provide Services. When using Search Assist, the Task Contract is created when the provider makes an Instant Claim.
1.2 The Task Contract will continue until terminated in accordance with clause 19.
2.1 The Provider will perform Services in a proper and workmanlike manner.
2.2 The Provider must perform the Services at the time and location agreed.
2.3 The parties will perform their obligations under any other terms or conditions agreed to by the parties during or after the creation of the Task Contract.
2.4 The parties acknowledge that the Task Contract is one of personal service where the Poster selected the Provider to perform the Services. Therefore the Provider must not subcontract any part of the Services to any third party without the Poster's consent.
2.5 The Provider remains responsible and liable at all times to the Poster for any acts or omissions of a subcontractor as if those acts or omissions had been made by the Provider.
3.1 Each party warrants that the information provided in the creation of the Task Contract is true and accurate.
3.2 The Provider warrants that they have (and any subcontractor has) the right to work and provide Services and hold all relevant licences in the jurisdiction where the Services are performed.
4.1 Upon the creation of the Task Contract, the Poster must pay the Agreed Price into the Payment Account.
4.2 Upon the Services being completed, the Provider will provide notice on the HiKinjo Platform.
4.3 The Poster will be prompted to confirm the Services are complete. If the Provider has completed the Services in accordance with clause 2, the Poster must use the HiKinjo Platform to release the Tasker Funds from the Payment Account. For Recurring Services, the Tasker Funds for an Occurrence will automatically be released by HiKinjo from the Payment Account to the Tasker unless paused by the Poster in accordance with the User's HiKinjo Agreement.
4.4 If the parties agree to cancel the Task Contract, or the Poster is unable to contact the Provider to perform the Task Contract, the Provider Funds will be dealt with in accordance with the User's HiKinjo Agreement.
5.1 Except for liability in relation to a breach of a Non-excludable Condition, the parties exclude all Consequential Loss arising out of or in connection to the Services, and any claims by any third person, or the Task Contract, even if the party causing the breach knew the loss was possible or the loss was otherwise foreseeable.
5.2 Subject to any insurance or agreement to the contrary, the liability of each party to the other except for a breach of any Non-Excludable Condition is capped at the Agreed Price.
6.1 If a dispute arises between the parties, the parties will attempt to resolve the dispute within 14 days by informal negotiation (by phone, email or otherwise).
(a) the Services are completed, and the Agreed Price is released from the Payment Account;
(b) a party is terminated or suspended from the HiKinjo Platform, at the election of the other party;
(c) otherwise agreed by the parties or the Third-Party Dispute Service; or
(d) notified by HiKinjo in accordance with the party's HiKinjo’s Agreement.
We’re glad you’re here.
We want everyone to feel welcome on HiKinjo, and we have created these Guidelines to define the values of the community we want to build. On HiKinjo, you’re connected not by a shared preference, but by a shared connection to a place — your neighbourhood. Let’s build a strong one together. We're passionate about connecting people ready to work with people who need work done.
HiKinjo is here to help facilitate a reliable, safe and successful environment and is here to help resolve issues should they arise. In return, we ask for your cooperation and timely response to the HiKinjo’s team.
This document will continue to change as we grow and continue to think about what's best for the HiKinjo community.
HiKinjo takes breaches of the Community Guidelines seriously. If our team receives reports that you have breached any of the Guidelines below, we may take action to remove any content, Posted Task or Offer You have submitted to the HiKinjo Service or cancel or suspend Your account and/or any Task Contracts.
If you suspect a member has violated any Community Guidelines, please report it to HiKinjo as soon as possible. Use the Report feature located within the task or comments section, or go to Contact Us.
HiKinjo is a secure environment that takes pride in building trust. Before you start posting, please be a good Kinjo and follow our community guidelines:
Code of Conduct
Receiving Inappropriate Replies:
HiKinjo is committed to environmental responsibility. We seek to make a positive environmental impact through our actions, and we expect our Third Parties and Users to share these ideas and goals. We actively seek and favour Users that provide eco-efficient, sustainable products and services. We encourage everyone to adopt the following strategic priorities:
Eco-Efficiency and Resource Reduction:
Third parties must maximize the ecological efficiency of products and services throughout the lifecycle, including supply, production, distribution, transportation, use and end of life. All types of waste, including water and energy, must be reduced or eliminated at the source or through activities such as modification of manufacturing processes, maintenance and installation, replacement of materials, conserving, recycling and reusing materials.
Hazardous Substances: Chemicals and other materials posing a hazard if released to the environment are to be identified and managed to ensure their safe handling, movement, storage, use, recycling or reuse and disposal.
Wastewater and Solid Waste: Wastewater and solid waste generated from industrial operations, processes and sanitation facilities should be characterized, monitored, controlled and treated as necessary prior to discharge or disposal.
Air Emissions: Air emissions of volatile organic chemicals, aerosols, corrosives, particulates, ozone-depleting chemicals, and combustion by-products generated by operations need to be determined. identified, monitored, controlled and treated as necessary prior to disposal.
Environmental Permits and Reporting: All required environmental permits (e.g., discharge monitoring), approvals, and registrations are to be obtained, maintained and kept current and their operational and reporting requirements are to be followed.
Reporting: We may send periodic data requests which will support our environmental reporting needs, and we ask for your cooperation in our endeavour to improve our environmental reporting and performance.
To maintain the integrity and authenticity of HiKinjo our members can only share private contact information once an offer is accepted via private messages.
To protect your security, private contact information or third-party links, are not allowed to be shared in public areas of the website, including comments and attachments. This includes, but is not limited to, corporate websites, Facebook, LinkedIn, Twitter, personal email, phone number, address or personal website.
We encourage neighbours to have conversations about the issues that matter to them in a way that is constructive, and civil, and builds community. This is not always easy because we care passionately about the places we call home – our neighbourhoods. At HiKinjo, we do not tolerate these negative behaviours, and this may result in your content being removed and/or your account being suspended.
2.1 Hatred or violence: Comments or actions that promote hatred or violence against specific groups of people, including any representatives of HiKinjo, will not be tolerated. Racist content or behaviour to incite racism is also not permitted.
2.2 Discrimination: Comments that are derogatory towards any members of the community, or contain vulgarities used in the context of a personal attack/insult, will not be tolerated. We are committed to removing any content (posts, comments, profile photos) or racist behaviour that violates this policy. Furthermore, neighbours repeatedly engaging in this behaviour will be subject to temporary or permanent removal from HiKinjo.
LGBTQIA+ stands as an acronym for the Lesbian, Gay, Bisexual, Transgender, Queer and/or Questioning, Intersex, and Asexual community. Homophobia, biphobia, transphobia, and any other mistreatment, aggression or unkindness shown to people on the basis of their gender and/or sexual orientation is expressly prohibited on HiKinjo. LGBTQIA+ issues have a place in neighbourhoods everywhere -- that’s why we allow content discussing or celebrating LGBTQIA+ matters anywhere on HiKinjo as long as it adheres to our Community Guidelines.
Actions or comments that may cause distress or jeopardize other members of the community are not allowed. This may include persistent disturbance, torment, intimidation or communication aimed at influencing other members' offers, all of which are strictly not allowed.
2.4 Illegal Behaviour
HiKinjo has a zero-tolerance policy for any illegal behaviour, including theft, vandalism and any unlawful activity such as the use of drugs or weapons. Show or elicit support for hate groups or people promoting hateful activities will not be tolerated.
Tasks and comments that are deemed to be trolling or inappropriate are prohibited. Comments that are considered to be off-topic or inflammatory in nature to invoke other members of the community are also not allowed.
2.6 No alcohol/smoking-based Tasks
Alcohol/smoking-related tasks regarding the supply or sale of alcohol/ cigarettes/ any form of electronic cigarettes are strictly prohibited on HiKinjo. You should not make an offer on tasks that request for any alcoholic beverage to be sold or delivered to the Poster from any location. This includes tasks that ask for delivery of online purchased alcohol/cigarettes, purchases from liquor stores on someone’s behalf or purchases of alcohol/cigarettes outside of stores.
HiKinjo’s Agreement requires that every neighbour uses their full, real name when signing up on HiKinjo. By real name, we mean the first name that you use when introducing yourself to neighbours, friends, and colleagues and your legal last name. It Is acceptable by HiKinjo to use a nickname, initials, or shortened version of your name as the first name on your account, as long as it’s the name you are known by in the community and not an attempt to obscure your real first name. HiKinjo aims to provide a safe environment thus requiring that all neighbours verify their address and phone number. If you are a verified person, there will be a tick sign shown on the display picture. Verified users will have certain advantages available.
3.1 Trust is crucial on HiKinjo, therefore creating or requesting fraudulent reviews for your HiKinjo profile is not supported. This two-way system holds everyone accountable for their own actions and behaviours. Maintaining our integrity, authenticity, honesty and transparency is critical to our HiKinjo community.
4.1 Cash payments are not supported on the HiKinjo platform. To ensure that you get paid for a task our stripe/q-wallet system securely holds the task funds until you mark the task as complete.
4.2 Accurate banking details
To ensure a seamless transition of funds, please ensure your banking details are up to date in your Payment settings. It's important that your banking details are in your name and belong to you.
4.3 Do not engage in Harmful Activities:
Fraudulent content, phishing, or content we deem to be spam is not permitted.
Posting spam. Spam is generally defined as unwanted, unsolicited, and/or repeated actions that negatively affect neighbours and the HiKinjo community. This may include but is not limited to:
Phishing. Phishing is an attempt to access another's account or record their personal information by getting them to enter their login or other sensitive information into a fake website.
4.4. No illegal or regulated goods or services
HiKinjo is a family-friendly platform, open to neighbours of all age groups. The safety of all our neighbours, young and young-at-heart, is a priority. As a result, we prohibit the purchase, trade, sale or distribution of many items that are commonly known to be age-restricted or government-regulated. See our list of prohibited goods and services mentioned below.
When offering or seeking goods or services on HiKinjo, make sure that you’re complying with local laws and not engaging in illegal transactions. Posts may not include unrealistic or exaggerated claims and must accurately depict the product or service being offered. Additionally, we ask that you help keep HiKinjo a safe and trustworthy place by not participating in certain business practices, or listing the items below for purchase, trade, sale or distribution. See the full list for sale and free guidelines mentioned below:
4.6. Animal sales:
4.7. How to re-home a pet
For animal welfare reasons, we do not allow the sale of animals on HiKinjo. However, there are many reasons a family may need to relocate their pets, for example: loss of job or home, long-term illness or injury, moving to a pet-free area, and more. Re-homing fees allow neighbours to find safe and loving homes for their pets, while also helping them recoup costs for things like food, vaccinations, spaying or neutering, and other veterinary care.
4.8 Drugs and alcohol:
4.11 Government-issued items:
4.12 Recalled or regulated goods:
4.13 Sexual content:
4.14 Weapons and ammunition:
This list is not comprehensive. We reserve the right to remove posts about other items or services that we believe are illegal, fraudulent, or harmful to the community.
Neighbours come to HiKinjo to receive trusted information, give and get help, and build real-world connections with those nearby. As a result, HiKinjo is not an appropriate place to share content that is graphic, violent, or sexually explicit. People have different sensitivities when it comes to graphic or explicit content, so please post with caution and report if you feel that you’ve come across content that violates this guideline. The list below contains content that is not permitted:
To ensure every neighbour’s privacy, do not post or share private information without permission. HiKinjo will make sure to remove the information if the customer has requested them to remove it, like the customer’s personal email address, phone number, or physical address contact information when recommending someone’s services.
You remain accountable for both your behaviour on the HiKinjo platform and the provision and outcome of each task you are assigned to. Your responsibilities include:
The Provider assigned to the task is responsible for the actions of any Providers they arrange to assist them in providing the services agreed with the Poster. If the provider assigned chooses to subcontract others to perform the services agreed with the Poster, the Provider must gain the Poster’s consent. The Provider assigned to the task must also ensure that all Taskers assisting them have a HiKinjo user account.
For tasks completed in person, you must attend to check that the task requirements are met even if you requested other Providers to assist with the task.
Providers must not repetitively provide poor experiences for other members of the HiKinjo Community.
We remind you that where HiKinjo receives reports that you have breached any of these Guidelines, we may take action to remove any content or cancel or suspend your account and/or any task contracts.
We know you're eager to set up an account and get started on HiKinjo but we need you to make sure you qualify for the below:
All members of the HiKinjo community must be 16 years or older to enter into a paid service contract. This is a legal requirement as people under the age of 16 are not able to enter into a legal contract to earn with HiKinjo. HiKinjo reserves the right to request proof of age should this be necessary.
All members of the HiKinjo community under the age of 16 cannot provide any paid services. In case of a free service, their guardian will be notified using the Families Program if applicable. They are free to use any services they wish to.
All Providers must be legally entitled to perform the task. To maintain the highest standards in our HiKinjo community, we seek to avoid situations that may cause legal risks to any of our members.
Members of the HiKinjo Community may only have a single, active account on the platform. Since your account reflects your reputation in the market and showcases your skills and abilities, any duplicate accounts that attempt to conceal a member's history will be deleted immediately. This means that all content posted by additional accounts will be removed and any associated task contracts will be cancelled.
Members should make sure that at all times they follow the below:
7.1 No account transfers
Your account is your responsibility and you must maintain control of it. It must not be transferred to another person as your account and reviews reflect your skills and abilities. This is crucial in enabling other members to make informed decisions about working with you. This also helps to maintain the integrity, transparency and authenticity of our community.
7.2 No duplicate accounts
Members may only have a single, active account on the platform. As your account reflects your reputation in the marketplace and represents your skills and abilities, any duplicate accounts attempting to disguise a member's history will be removed immediately.
A single account allows you to post tasks as a Poster and make offers as a Provider. If you're looking to switch between being a Poster and a Provider, you do not need to create a second account.
7.3 Cooperating with other members of the HiKinjo Community and HiKinjo’s Staff.
Where members of the HiKinjo Community or HiKinjo Staff request information, both Posters and Providers are required to respond within a reasonable time frame. This is aligned with the building blocks of mutual respect and is required to maintain a courteous and constructive conversation.
HiKinjo is committed to building a community platform that is a positive and safe environment for all. This commitment is grounded in the principles of transparency and respect. To help foster trust in the community, all members are requested to have a profile photo (if not comfortable can leave it) and name that accurately identifies them.
Fake/ miscellaneous photos & names are not permitted on the HiKinjo platform. Members who do not have an accurate profile photo or name that meets HiKinjo standards will be asked to change their details.
HiKinjo profile standards
Your real name is confirmed by your identification documents (passport, driver's licence etc.).
A clear front-on profile photo of a member's face, so it’s easy to recognisable other members if you are comfortable showing it as your display photo.
Are there any task posting guidelines?
The marketplace helps you get more done. To create a safe, respectful and nurturing environment, we need you to follow the guidelines below:
To ensure a safe and secure experience for all our members, all tasks posted must be legal. Soliciting, inducing or encouraging illegal acts are strictly prohibited. Scams are also not tolerated on HiKinjo and will be removed.
Tasks must not relate to weapons or unlawful activity, which may result in the furtherance of a crime. Any requests for drugs, including prescription drugs or drug-injecting equipment, are prohibited. Not only may these activities have serious legal ramifications, but they are also against the spirit and values of HiKinjo.
Escort and adult services tasks are strictly prohibited on HiKinjo. This includes tasks or comments which are obscene or sexually explicit in nature. Posting Massage tasks is also not supported.
Tasks that ask someone to withdraw cash, buy gift cards or vouchers, buy any type of currency including cryptocurrency, or send money via methods such as direct bank transfer or PayPal or any transaction of a similar nature to any of the above are strictly prohibited.
To help get your tasks completed, it’s important that your task has a clear scope, time and budget.
These help Providers to know whether they have the skills and availability to complete your task. It will also help avoid any misunderstandings about expectations along the way.
The HiKinjo marketplace is a task-based platform that encourages you to outsource all the weird and quirky things you might need to get done on any given day. However, there are a few types of tasks that are not supported to maintain the integrity of the platform.
Tasks that are deceitful in nature are not allowed. This includes but is not limited to requesting fake business reviews, social media likes and follows.
Academic activities and homework-based tasks are strictly prohibited. This includes, but is not limited to, completing an assignment, test, or class on behalf of someone. In addition, learning support in the form of proofreading, editing, planning, structuring, referencing, and feedback on the learning work of others is also not supported.
We also don’t allow tasks that request quotes for work to be done outside of Hiking.
Tasks that require someone to be nude, topless or wear clothing like lingerie, swimwear and gym wear are not supported.
Tasks that involve investigating or gathering information about a person or business without their knowledge and consent will not be supported. Debt collection tasks are also not supported.
We support businesses outsourcing tasks on HiKinjo to help their business grow. HiKinjo, can be used as a platform for business advertisements, for a job board and posting permanent job ads. HiKinjo can be used as a platform for any requests to be employed.
Example 1: Jon posted a task asking for a part-time or full-time job as a builder. The task was supported by HiKinjo as job requests are supported in the HiKinjo marketplace. Example 2: Aman owns a driving school and posted an ask looking for full-time driving instructors, with an hourly rate. Aman’s task was supported as it was considered a business advertisement in the HiKinjo marketplace.
Alcohol-related tasks regarding the supply or sale of alcohol/ cigarettes/tobacco-based products are strictly prohibited on HiKinjo. The sale of alcohol includes any of the following:
The supply of alcohol includes disposal of or delivery.
For further clarification, please see the examples of prohibited tasks below.
HiKinjo does not feature medical or health-related functionalities that are misleading or potentially harmful. HiKinjo does not in any way promote Old-Age caring, nursing or caring required when someone is ill.